Returns & Exchanges Policy
Last Updated: 11 Oct 2023
Returns
At MedNomSA, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, please read our Returns & Exchanges Policy to understand how returns are handled.
Eligibility for Returns
You may be eligible for a return under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number] days of receiving your order.
- Incorrect Product: If you receive an incorrect product that does not match your order, please contact us within [number] days of receiving your order.
Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at info@mednomsa.com within the specified timeframe, providing your order number and details of the issue.
- Our team will review your request and provide you with instructions on how to return the product.
- Carefully package the product to be returned, including all original packaging, accessories, and a copy of your purchase receipt.
- Ship the product back to the address provided by our Customer Service team. You are responsible for the return shipping costs.
- Once we receive and inspect the returned product, we will notify you of the status of your return and, if eligible, process a refund to your original payment method.
Non-Eligible Returns
Please note that we do not accept returns under the following circumstances:
- Products that have been used or damaged due to misuse.
- Products returned without their original packaging and accessories.
- Returns requested outside of the specified timeframe.
Exchanges
We understand that there may be instances where you wish to exchange a product. Exchanges are subject to product availability. To initiate an exchange, please contact our Customer Service team at info@mednomsa.com within [number] days of receiving your order.
Exchange Process
The exchange process is similar to the return process mentioned above. Follow the instructions provided by our Customer Service team to return the original product, and we will process an exchange for the replacement product as soon as possible.
Contact Us
If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at info@mednomsa.com.
Changes to this Policy
We reserve the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of this page.
By continuing to use our services after any changes to this policy, you agree to the revised terms.